Smart Care Nepal is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home appliance repair, maintenance, installation, and household services.

By using our website or Services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Residential address

• Service location details

• Payment-related information (processed securely via third-party providers)

b. Non-Personal Information

We may automatically collect certain non-personal information, such as:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

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2. How We Use Your Information

We use the collected information to:

• Process and manage service bookings

• Provide repair, maintenance, installation, and other household services

• Communicate service updates, confirmations, and support

• Improve our website, services, and customer experience

• Process payments and invoices

• Comply with legal and regulatory requirements

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3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website functionality

• Analyze website traffic and usage

• Remember user preferences

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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4. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following situations:

• With technicians, service partners, or contractors to fulfill requested services

• With third-party service providers (e.g., payment processors, IT services)

• When required by law or legal process

• To protect our rights, safety, or property

All third parties are required to handle your information securely and only for authorized purposes.

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5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Fulfill legal, accounting, or reporting obligations

• Resolve disputes and enforce agreements

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7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for certain data processing

• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

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9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or Services constitutes acceptance of the revised policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Smart Care Nepal
Email: info@smartcarenepal.com
Phone: 9860151837
Address: Koteshwor, Kathmandu, Nepal