Welcome to Smart Care Nepal. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with these Terms, please do not use our website or services.

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1. Services Offered

We provide home appliance repair, maintenance, installation, and other household-related services, which may include but are not limited to electrical work, plumbing, cleaning, carpentry, and similar services.

All Services are subject to availability, service area limitations, and technician scheduling.

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2. Eligibility

By using our Services, you confirm that:

• You are at least 18 years old

• You have the legal authority to enter into this agreement

• The information you provide is accurate and complete

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3. Booking and Service Requests

• Service requests can be made via our website, phone, or other approved platforms.

• Submission of a booking request does not guarantee service confirmation.

• We reserve the right to accept or reject any service request at our discretion.

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4. Pricing and Payments

• Prices may vary based on service type, location, urgency, appliance condition, and parts required.

• Any price estimates provided are indicative only and may change after inspection.

• Full or partial payment may be required before or after service completion.

• All payments can be made using approved payment methods or cash payment.

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5. Cancellations and Rescheduling

• Customers may cancel or reschedule a booking within the timeframe specified at booking.

• Late cancellations or no-shows may incur a cancellation fee.

• We reserve the right to reschedule or cancel services due to unforeseen circumstances (e.g., technician unavailability, safety concerns).

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6. Service Warranty and Limitations

• Warranty, if applicable, is limited to the specific service performed and duration communicated at the time of service.

• Warranty does not cover:

  • Pre-existing issues

  • Normal wear and tear

  • Misuse, tampering, or third-party repairs

• Replacement parts may carry manufacturer warranties, subject to their terms.

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7. Customer Responsibilities

You agree to:

• Provide safe and reasonable access to your premises

• Ensure appliances are accessible and suitable for service

• Disclose relevant information about appliance history or known issues

• Secure pets and valuables during service visits

Failure to do so may result in service refusal or additional charges.

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8. Use of Website

You agree not to:

• Use the website for unlawful purposes

• Attempt to damage, hack, or disrupt the website or systems

• Copy, reproduce, or distribute website content without permission

All website content is the intellectual property of Smart Care Nepal

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9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• Our liability shall not exceed the amount paid for the specific service

• We are not responsible for delays or failures caused by factors beyond our control

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10. Third-Party Products and Services

We may use or recommend third-party products, tools, or parts. We are not responsible for the performance, warranties, or defects of third-party products beyond what is expressly stated.

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11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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12. Termination of Services

We reserve the right to suspend or terminate services if:

• These Terms are violated

• Fraudulent or abusive behavior is detected

• Safety risks are identified

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13. Changes to Terms

We may update these Terms at any time. Changes will be effective once posted on the website. Continued use of our Services constitutes acceptance of the updated Terms.

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14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Nepal, without regard to conflict of law principles.

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15. Contact Information

For questions or concerns regarding these Terms, please contact us:

Smart Care Nepal
Email: info@smartcarenepal.com
Phone: 9860151837
Address: Koteshwor, Kathmandu, Nepal